What is the difference between a Duplicate Call and a Repeat Call?

Duplicate Call

A call that goes to a Buyer in the same Conversion Group after it has previously converted during the De-dupe period set in the Conversion Group.

Repeat Call

A call coming in to the same promotional number. The Toggles on the Campaign for Repeat Caller Handling dictate how repeat calls are handled.

A call can be a repeat, but not a duplicate if it is going to a Buyer that is in a different Conversion Group.

Angela Dougherty

Client Success Officer