Priority and Weight are how we force Buyers to take precedence over each other. Priority is how you set the order of who gets calls first, and Weight works within a Priority to make some Buyers receive more calls than others.
Priority is how we sort your calls to multiple Buyers. All of the Buyers in Priority 1 must be unavailable for a Buyer in Priority 2 to be considered for call. You may have many Buyers in the same priority. You may for example, have three Buyers in Priority 1, calls will still be distributed round robin until a weight is set.
Set an Overflow Number
You may want an overflow number where calls go when none of your top performers are available.
The red numbers represent Priority.
As you can see, my overflow number is set with Priority 2 that won’t be considered until the other three agents are unavailable.
Adding Top Performers Later
Have someone new who you want to be considered first? You don’t need to change everyone’s existing Priority, just make your star performer a Priority of -1. You can keep adding on afterwards as well, -2 will be considered before -1.
Within each priority, Retreaver will calculate the total weight of that priority. You may have many Priority 1 Buyers, but want to still make some receive more calls than others, or maybe put new Buyers on the back burner with a low weight.
The black numbers represent Weight.
All the Buyers within that priority have the weight added together to get the total weight.
In the above example, within Priority 1 there is a total weight of 9. Adam is the best performer so he will get 5 out of 9 calls, Anders will get 3 of the 9 and Blake will get 1 of the 9.
With weight, the higher a Buyer’s weight, the more calls they will get.
Note: Within a group of Buyers with the same Priority and Weight, calls will be distributed in a round-robin fashion.