Retreaver helps companies gain insight into which online and offline campaigns are driving calls, and which of those calls are converting to sales, happy customers and positive business results.
This guide walks you through, step-by-step, how to use the Retreaver Start Ping to send data about your caller to 3rd party web services, and return data to your calls as tags for use in routing and reporting.
Using Start Pings is written for marketers and customer experience managers looking for an easy way to exchange information about callers with 3rd party web services and customer contact databases in order to get precise routing, deeper agent insights, more personalized experiences, and more useful call analytics.
You need a Retreaver account to work through this guidebook. It is also recommended to complete the learning activities that you have:
- Access to a third-party web service with data about your callers and that is webhook accessible, or
- A Zapier and a Google Sheets account
Table of Contents
Before You Begin
- Gathering Relevant Information
PART I: Creating a Start Ping to Add Contact Data to a Call
Try It Yourself – Using Retreaver, Zapier & Google Sheets