Send Digits

Using Send Digits to Bypass a Buyer’s IVR

Simply put, Retreaver can often bypass any buyer’s IVR by sending DTMF tones (key presses) on behalf of the caller.

Select Buyers, then select your desired buyer to edit. Near the top of this edit page you’ll find the field for Send Digits. Each w represents 0.5 pause. You may find ww1 works for you in this field. Perhaps you find that when you place a test call it doesn’t seem to work. Try adding a w and try a test call again. This trial and error is how you arrive at the minimal pause before the system will allow a key press to be accepted.

We have seen in the past that many buyer’s IVR systems allow multiple key presses. Such as www1www2. We have also seen a buyer’s IVR’s require a Zip entry. This use case ended up using www1wwwww90210 in order to bypass this. Since every IVR is different, this will always require a couple test calls to get just right.

Send digits

In this example there is a 1.5 second pause before the keypress 1 is sent.

Your callers will continue to hear ringing or music-on-hold while the key presses are being processed.

Angela Dougherty

Client Success Officer