Greeting Callers by Name

If you know your visitor’s name, you can easily use that information in a prompt by passing it in via our Retreaver.js API.

Once you’ve retrieved the number display script from your campaign’s overview page, make a modification to the query string of the source URL, adding a caller_name parameter.

In order for this to work, you’ll need to have a number pool configured for your campaign so that numbers can be assigned names as required.

Configuring Your Prompt

please_hold

Using the [caller_name] token to insert the callers name into the Please Hold.

For a less creepy variation, you can use the caller’s name in a Whisper Prompt to inform the agent that answers who is calling. Then your agent can greet the caller by name in a warm, human voice.

whisper_prompt

Whispering the caller name to the Buyer.

Angela Dougherty

Client Success Officer