We’re thrilled to announce that CallPixels (2012-2014) is now Retreaver! Here’s how we’re getting even better at managing personalized customer sales experiences at scale:
In 2012, we started CallPixels – a bootstrapped operation running out of Colorado Springs with the idea of minimizing customers’ frustration and getting them where they need to go instantly by seamlessly integrating phone and web user experiences.
In addition to seeing an incredible amount of growth in a short period of time – a 90 per cent increase in users in 2015 alone – we are now setting a new standard in lead pre-screening with best-in-class, real-time personalization.
But with progress also comes change, and so we are excited to announce the launch of our new platform, Retreaver!
Using advanced tag, track and route technology, Retreaver is an innovative contact management company that delivers personalized customer sales experiences at scale, setting the standard in lead pre-screening with best-in-class real-time personalization.
In order to deliver a happier customer, Retreaver tracks customers individually across multiple channels, including online and the telephone, building information about customer history and intention. Our tagging and step-in Interactive Voice Response (IVR) allows us to use knowledge about customers that we get from other channels, such as activity on their website and data we pull from CRM platforms, to help route customers quickly without prompting them. This information is then packaged and routed to the best resource inside of an organization to handle the customer, resulting in a better, more consistent and customized experience at scale.
While Retreaver continues to maintain its position in the highly competitive affiliate marketing space, we’ve expanded our focus towards increasing customer reach through integration with CRM platforms, including Oracle Eloqua and Salesforce. This makes it possible for enterprise clients to integrate our product into their systems for the very first time.
We know that exceptional customer service is based on knowledge of the customer – but at scale, few companies are equipped to know each person, their details, and their motivations. Retreaver’s technology allows companies to achieve this on a large scale, as well as deliver multi-channeled, measured results. In the end, our goal is to shorten the distance between interest and close of sale – between customer inquiry and company response.
If you’ve been with us since the early days of CallPixels, thank you for sticking around and helping us grow to where we are today. If you’re new to Retreaver, sign up here and learn more about how we are delivering what others cannot – a seamless, multi-channel tagging, tracking and routing platform that serves up a person, not just a number.