There are two routes when configuring Toggle settings:
1) Setting Default Campaign Toggles: Click on the Settings/Company Menu Options, then on the Default Toggles tab in the middle of the screen.
Note: Changing the Default Campaign Toggles will not affect existing campaigns, they will only be inherited when a new campaign is created.
2) Campaign Specific Toggles: Each campaign has Toggle settings that may be set specific for the campaign only. To set the Campaign Toggles, click on Campaigns, then on the Campaign ID in the CID column. The Toggles tab is in the middle of the screen.
Note: Duplicating a campaign will copy the Toggle Settings from the original campaign.
Default Toggle Configuration.
Repeat Caller Handling
Retreaver defines a Repeat Caller as the same Caller ID coming in on the same Promotional Number. Calls from the same Caller ID on a different promotional number are considered unique.
Are you routing calls to multiple buyers? Is callers being routed to the same Buyer more than once costing you revenue? You can now force your callers to be sent to a new Buyer. Just enable the New Buyer toggle for increased conversions.
Default setting routes calls in normal round robin fashion, of course taking into consideration caps, priority, weight and other routing criteria.
Previous Buyer forces repeat callers to skip any IVR and the call routes directly to the last Buyer they were routed to. When you’re testing the system and you feel the IVR isn’t working properly for your test calls, check this setting to ensure your caller ID isn’t being auto routed and skipping the prompting you’ve configured.
New Buyer allows for you maximize your revenue while Retreaver routes repeat callers to a new Buyer each time.
When the Conversion Propagation Toggle is on, calls routed to other Retreaver users will sync the call forwarded time (time connected to the end point) and will also only convert the call if the call converts on the Buyer Retreaver user’s system.
For collaborators that have been invited with Publisher roles, setting this toggle to on will allow the collaborator to create and destroy numbers for any Publisher assigned in the collaborator edit screen.
This is a security toggle to ensure that you intended to allow outbound dialing from this campaign. This toggle must be on for the Programmatic call initiation to function for this campaign.